Ratings & Reviews

Overall Rating

4(182 reviews)98.9% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Living here has been nothin...Review From Modern Messagesubmitted by Sarah R. - |Recommended: NoLiving here has been nothing short of hell on earth. I wish I could give NEGATIVE stars. No matter the day it’s always something. I’ve been blatantly discriminated against, I can prove 100 of it there is a plethora of evidence to prove that not only by the leasing office but their attorney as well on behalf of them has discriminated against me. From being denied accesses to public areas, to being left with out heat for 3 months in retaliation for a HUD complaint, to being threatened with a lawsuit if I didn’t remove my yelp review. Ive been asked to leave and I graciously accepted only IF management would pay for my move. Fair right Considering they are forcing me out with all the discrimination. They denied my request and so I’m forced to stay. It is no secret that management wants me gone and I’m happy to go if they pay my relocation costs in full. And I’m not waiving any rights to any claim as a result. Just so this horrible property and their employees can save face and sleep better at night knowing they aren’t getting sued sideways. As if the lawsuit against their payroll company Pacific personel wasn’t enough. They want to try to intimidate and scare others into doing what they want so they don’t run the risk of another huge lawsuit. Look it up Pacific personel was sued for 487,000. I think that speaks volumes I’ve been denied 7 reasonable accommodations requests and the 8th approved but told my rent would be raised as a result. This was a direct violation of fair housing laws. The attorney knew that. Now there are 2 first floor units, one currently available and one coming open March 6th. Was I offered any of them NOPE The violations keep on coming. I’ve had several attorneys look at my yelp review and it isn’t anything I can be sued over. I uploaded proof to back up my statements. I spoke to a Maintanence tech who claimed he knew the owner personally and I asked him to set up a meeting and I get a email from the property’s attorney. I want to speak with Micheal Earl the owner and even Dave Seiler to discuss this and prevent what is going to be a very very large battle that they won’t win considering there is a total of more than just myself who is willing to attest to the discrimination.
Things are kinda loud, and ...Review From Modern Messagesubmitted by Christopher K. - |Recommended: YesThings are kinda loud, and people don’t pick up that dog poop, but the location is very fortuitous for me. Also, maintenance was extremely fast when the agitator on our washin machine broke.
response from property -Thank you for your review. We are happy to be of service!
I love living here. The sta...Review From Modern Messagesubmitted by Narobert P. - |Recommended: YesI love living here. The staff is great and its always lively as a community. The amenities and services provided are great to use as well. 5 star living
response from property -Thank you for sharing these comments. We are always happy to hear that we are meeting the expectations of our valued residents.
Family and animal friendly.submitted by Maria H. - |Recommended: YesI like living here,parking is not too bad. Complex is very animal and family friendly. Maintenance is very reliable and helpful and office staff is courteous and always available to help Overall we enjoy living here
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service.
So far our experience has b...Review From Modern Messagesubmitted by Mara S. - |Recommended: YesSo far our experience has been great. Our questions and concerns have been addressed quickly and timely. Everyone is so nice here. We have been treated really well.
response from property -Thank you for your review. We are happy to be of service.
Maintenance takes forever s...Review From Modern Messagesubmitted by Shelby D. - |Recommended: Yesmaintenance takes forever sometimes. they don’t always fix the problem so they have to come back. i also don’t like how they just come into my apartment even when i said don’t go in there
Pretty amazing apartment co...Review From Modern Messagesubmitted by Bryan L. - |Recommended: YesPretty amazing apartment complex, really digging it so far. Has an amazing looking gym and lounge building. The apartment itself is gorgeous and it's all so close to anything you would need.
response from property -Thank you for taking the time to share this feedback with us.
Very nice apartments but I ...Review From Modern Messagesubmitted by Courtney W. - |Recommended: YesVery nice apartments but I feel like they are a tad bit overpriced, Stwff is always nice and want to help you in any way. Maintenance is also quick.
response from property -Thank you for taking the time to share this feedback with us.
Very nice place would live ...Review From Modern Messagesubmitted by Erik A. - |Recommended: YesVery nice place would live if it was gated though. I had just moved in with my wife when some one got in our car and stole her wallet but nothing since then.
response from property -Thank you for your review. Please let us know if we may be of additional assistance.
Everyone has been extremely...Review From Modern Messagesubmitted by Nathan E. - |Recommended: YesEveryone has been extremely accommodating since moving in. The facilities are all very well maintained, and the staff are very friendly. Suggestions for different changes or added amenities are always welcomed as well.
response from property -Thank you for the feedback. We strive to provide excellent service here at Capella at Rancho Del Oro Luxury Apartment Homes.
Parking is great Apartment...Review From Modern Messagesubmitted by Kalin O. - |Recommended: YesParking is great Apartment is great. Only complaint is getting our problems fixed in a timely manner. We’ve been waiting a month to get our nest thermostat fixed
response from property -Thank you for your review. Please let us know if you have any outstanding concerns and we will be happy to assist you.
Great community to live in ...Review From Modern Messagesubmitted by Nehemiah G. - |Recommended: YesGreat community to live in with lots of freedom to do what you want as well as nice inside of the apartment. Community pool and place to work out
response from property -Thank you for the feedback. We strive to provide excellent service here at Capella at Rancho Del Oro Luxury Apartment Homes.
The staff is excellent when...Review From Modern Messagesubmitted by Zach L. - |Recommended: YesThe staff is excellent when you can speak to them in person. I have had a difficult time getting a call back when I have tried that method. Apartment amenities are average. Carpeting in the apartment is very cheap and through normal wear and tear begins to fray at the edges. Additionally, the microwave is very small - a standard size plate literally touches the sides of the microwave oven. Other than those minor things, cool place to live.
response from property -Thank you for your review. We will use this feedback to help fine tune our services and amenities to help improve upon the overall resident experience.
Very professional staff and...Review From Modern Messagesubmitted by Nathaniel B. - |Recommended: YesVery professional staff and sleek looking apartments. Big pool and moderate sized gym are great pleases as well. Would love a ping pong table in the lounge area however
response from property -Thank you for the feedback. We strive to provide excellent service here at Capella at Rancho Del Oro Luxury Apartment Homes.
I’m loving capella it’s qui...Review From Modern Messagesubmitted by Austin M. - |Recommended: YesI’m loving capella it’s quiet and overall a nice community. Everyone is very helpful and maintenance is amazing here. Also the front desk helps with whatever you need.
response from property -Thank you for the feedback. We strive to provide excellent service here at Capella at Rancho Del Oro Luxury Apartment Homes.