Definitely a friendly environment |Recommended: YesExpensive. The New management is way better than the previous ones
Thank you for your encouraging feedback. We strive to always provide high quality service.
Open and spacious layouts of property and apartments|Recommended: YesCapella at Rancho Del Oro is a safe and comfortable apartment complex to live in eventhough I don't have a lot of experience living at other apartments. I have been a resident for 2 years and have not encountered any major problems outside or inside my apartment building. I like the location and design of the complex and the grounds. Each apartment has a nice layout and comfortable feel to it plus the added bonus of a security system for each apartment. The management team has always been great, professional and responds to your concerns in a timely manner. The maintenance team is wonderful and professional and tries to address your issues in a timely manner. Most of the time there is always open parking spaces available and I never had a problem with my car being vandalized or damaged. The building designs layout is nice and had a refreshing tropical feel to it, until it was under new management and they changed the color of the exterior of all the building to a not so pleasant looking dark gray. This took away from the tropical, sunny California feel and made the buildings look more dark and not so bright feeling. Overall I wish I could stay a resident at Capella but the overall rent is very high and when my lease expires, I'm afraid it will be much higher where I will be force to have leave and try to find a cheaper place. Not looking forward to leaving Capella at Rancho Del Oro nor will my family.
Thank you for taking the time to share this detailed feedback with us. Please stop by the office at your convenience so we may discuss lease renewal options with you. We are here to be of service.
Much Better|Recommended: YesThis place has changed since the new management has arrived.
Thank you for your review. We hope that we continue to meet your expectations.
Property is kept clean. |Recommended: YesThe community property is safe. The price is a bit high, but safety is the priority. The units should have hard wood floors instead of carpets it would be less maintenance.
Thank you for your constructive feedback. Please let us know if there is anything we can do to enhance your experience with us.
It's OK overall, currently in transition with new owners.|Recommended: YesIt's a little pricy and they could do better with the outside maintenance. They do to have nice socuial gatherings for residents. They are coureous and respectful.
Thank you for your constructive feedback. Please let us know if there are any areas that you think may benefit from additional attention. We are here to be of service.
Comfortable living enviornment|Recommended: YesThe new staff that has taken over the apartment complex has established their presence already and have done so with extreme professionalism. It seems as though it's going to be a pleasure associating with them as our apartment managers.
Thank you for your kind review. We hope that we continue to provide you with an exceptional community experience.